Every Aspect Utilities
UK Business Electricity & Gas Consultants
Complaint Handling Procedure
Honesty and Clarity Are Key
At Every Aspect Ltd we pride ourselves on an extremely high level of customer satisfaction, with zero industry complaints in all our years of trading. We believe that part of maintaining this is by knowing if we have ever failed to meet your expectations in any way. If this is the case, please contact us by any of the methods below.
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Our commitment to you is that the following will then happen:
We will take full details of your complaint and look into it, responding to you within 2 working days. We aim for full resolution as quickly as possible with retaining you as our happy client being our key objective.
Your complaint will be dealt with on an individual basis; therefore the first thing we will do is ask you what you would like to happen to resolve the matter. Wherever possible, that is what we will deliver.
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We will endeavour to resolve the complaint as quickly and satisfactorily as possible at all times.
In addition to this, we will add any additional guidance that may be applicable to your case.
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We will provide you with full and transparent details of your dealings with us, and any dealings we have in turn conducted on your behalf with any of our partner suppliers.
We will provide you with copies of any written or verbal agreements you have made with or via Every Aspect Ltd.
We will provide you with contact details for any relevant supplier or department should you wish to escalate the matter.
Your complaint will be dealt with in a reasonable timeframe, even if escalated to a third party.
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We will ask you for feedback on how your complaint was dealt with.
We will keep a record of your complaint on file in order to assist with ongoing training and customer service improvement.
We will always aim to resolve the matter to your satisfaction. However, should this not be the case, you are able to escalate your complaint to Ombudsman Services which is as an impartial alternative dispute resolution scheme free to you, the customer. This service is available should we not be able to resolve your complaint directly or if it has been unresolved for more than eight weeks.
We hope never to have cause to deal with a complaint from you, but if we do, we aim to deal with it in such a way to restore your confidence in Every Aspect Ltd. Our customers matter!
01254 691300
Every Aspect Ltd
3 Dalton Court
Darwen
BB3 0DG
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This complaint handling procedure is available by email or post for free on request.
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